Refund Policy

This Refund Policy (“Policy”) governs all services provided by Cole Cleaning Company (“Company”). By booking services, the client (“Client”) agrees to the terms herein.

 

1. Satisfaction & Cure
Client must report any dissatisfaction in writing within twenty-four (24) hours of service completion. Company reserves the right, at its sole discretion, to remedy any deficiency through re-performance of services (“re-clean”) at no additional charge. Re-clean is the exclusive first remedy.

 

2. Refunds
All services rendered are non-refundable once completed. Refunds, if any, are issued solely at the Company’s discretion and only where the Company determines that re-performance is not feasible or has failed to resolve the issue.

 

3. Cancellations
Cancellations made less than twenty-four (24) hours prior to the scheduled service may incur a fee of up to fifty percent (50%) of the quoted service amount. Same-day cancellations or failure to provide access (“no-show”) may result in a charge of up to one hundred percent (100%) of the service amount.

 

4. Deposits
Any deposit required to secure a booking is non-refundable. Deposits may be applied to a rescheduled appointment if notice requirements are satisfied.

 

5. Access & Conditions
Client shall provide safe, lawful, and reasonable access to the premises. The Company reserves the right to refuse or discontinue service where conditions are unsafe, hazardous, or materially different from those disclosed at booking; applicable fees may still be charged.

 

6. Limitation of Liability
Claims for damage or loss must be reported within twenty-four (24) hours of service. The Company shall not be liable for pre-existing damage, normal wear and tear, or items not secured by the Client. To the fullest extent permitted by law, liability is limited to the amount paid for the service at issue.